Customer Support

If you need advice on how to prepare your digital files for submission to our equipment please feel free to contact us. We will have a specialist analyze your job and let you know how to create your files. 

In general we highly recommend PDF format. Using Adobe Acrobat you should create your file with PRESS QUALITY standards. Complete Details including illustrations are in this brochure. By using these standards you will ensure the highest quality possible for your photos and graphics and all your fonts will be embedded within your PDF for error-free printing.

IU students can find Acrobat installed in many computer labs and the main library computers.

If you do not have the full version of Adobe Acrobat you will not be able to create PDF files. If you are interested in creating the files but you don't have the budget for the full version of Acrobat, you might want to experiment with this software (we have done preliminary testing but cannot attest to the overall functionality of this software). After you install this software, which appears as a printer on your system, make the following adjustments to the default printing preferences: Resolution should be set to 2540dpi; Fonts should be set to DOWNLOAD AS SOFTFONT.
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Traditional Copying
If you are not ready for digital file submission you can always submit hard copy. Feel free to call us if you need guidance in preparing your original. As always, a good B&W original with adequate margins will yield the best results.