General Questions
File Creation
File Submission
Printing
Personal Copies
Yes. We will be open all night for ICORE.
Accepting files and printing: all night
Binding approved pages: Closed 12am-9am
See here details on our pricing, but the actual cost depends on a number of factors such as paper choices, special pages, or a large number of corrections. Teams interested in saving time and money should pay close attention to the instructions and this FAQ, and carefully read our Best Practices to avoid unnecessary costs.
Mr. Copy does not use an appointment system, but your team does need to register for the ICORE Gold Plan with Mr. Copy. Registered teams may send their files whenever the files are ready to print. We are open 24hrs the night before the case is due.
Teams are limited to two cars on our lot at any time. This is a requirement to qualify for the SUPER SAVER rate. We are in a restricted parking zone, but on-street parking is allowed after 4:45 every afternoon. Since you're only coming here to pick up and drop off, you shouldn't need more than one.
Teams must pay on one credit card or one cash transaction. We are not able to split a bill into six parts and accept six credit cards. All charges, including personal copies, must be handled in a single transaction before the case is bound. We are unable to make change for team members. Personal copies must be ordered with your main case and paid for that night.
Teams must register to qualify for the Super Saver rate. Unregistered teams will be charged standard commercial rates.
Although off-brand PDF creators exist, we strongly recommend using only Adobe Acrobat (the full version, not the freely-downloaded reader). In these cases, you can simply print your document to a PDF file as if you were printing in on paper.
Using the "Save as PDF" function in Word or other Microsoft Office applications does not usually make good print files.
No less than a 1/4-inch (.25 inches) margin on all sides. Our copiers will not print any closer to the edge of the page than 1/4-inch. Also, the binding will punch 1/4-inch into the edge of the paper. For information on borderless printing, please look here.
Ink printed to the edge of the paper is called a bleed. In order to do this your standard 8.5 x 11 pages must be printed on 11 x 17 stock and cut down. Instructions can be found here. If you want to have your pages printed with a bleed, please create a separate PDF with those pages laid out as indicated:
Clip art and photographs should be at least 300dpi (dots per inch). Images taken from the web are typically 72dpi and will appear blotchy when printed. High quality stock photos are available to purchase through http://www.istockphoto.com/ for about $20. This will get you 3-4 photos.
If you are creating artwork in Adobe Photoshop, set the resolution to at least 300dpi.
There is no deadline for printing. We will be here all night for just for ICORE teams. We will not close--although those who submit after 11pm may have to wait until after 9am to pick up their bound copies.
We stay open so that you don't have to rush your work. Take the time you need to make sure your PDFs are correct before you come. Each semester we have one or two teams rush down before they are ready, only to spend agonizing hours trying to fix their problems. Get it right before you send it to us for printing--you have as much time as you need.
Please name your files using these guidelines. Failure to name your file accurately will result in delays. Please remember that you're submitting five PDFs (one separate file for each book).
Your file names will all start with "Team XXX" where XXX is your team number. If you use improper names your case will take longer to complete. As you might guess, fifty teams submitting files named "Final Case.pdf" is a little difficult to sort through.
Your main case will be: TEAM XXX MAIN
Your subcases will be: TEAM XXX MARKETING , TEAM XXX FINANCE , and so on.
Special Pages: Teams that want bleeds must put these pages in a seperate PDF and name it: TEAM XXX SPECIAL
For more detailed instructions, see FTP Instructions.
Send your browser to ftp://68.254.91.94/. If you don't see a folder icon labeled INCOMING you may need to select the View menu and click "Open FTP Site in Windows Explorer." Then it's a simple matter of dragging-and-dropping your PDFs into the INCOMING folder.
Our server will handle emails up to 6 megabytes in size. If your case files
are under this size you can send them via email if you cannot FTP (see Best Practices for more
information). Each email should include your team number in the subject line. It
is okay to send multiple emails if needed; just be sure your team number is in
each subject line. You should receive an email response from us within 10-15
minutes that your files have arrived. Wait for a confirmation before you come to
the store. Be sure your account allows you to send large files! Do not submit your case until after you have reviewed your PDFs
completely (see Best
Practices for more information).
Once we receive your files they'll be submitted for printing within minutes
or even seconds, and they cannot be stopped. To avoid costly reprints, proofread
carefully before you submit your PDFs.
Yes. All parts (main case, sub-cases, and personal copies) are printed in
full color at the standard Gold Plan price. Yes.
After we submit your file to the print queue we will send you an email
letting you know when you can review your outputs. You will send one team member to pick up your printed proofs--you will not review them in our store.
That team member will bring the actual pages back to wherever your team is working. Once you have completed your review you will
return the pages, pay for the project, and submit it for binding. On the night before the ICORE project is due we will
remain open all night for file submission and printing. Correction files should be submitted in the same manner as your case files
(email, FTP, etc.) and named TEAM XXX CORRECTIONS. Those files will be printed
and you will be notified when your corrected pages are ready. See How do we submit our
corrected pages for printing?
Take the time to check ALL of your case before you submit a new file to us. You'll only want to make one extra trip down
here to pick up your corrections, so make sure you correct everything. You should submit them in the same way that you submitted your main case.
When errors are found you'll need to correct your original files and make new PDFs. Those new PDFs are then submitted
just like your first round of prints. In your email letting us know your second FTP is complete, you'll need to tell us which pages
need to be reprinted, by PDF page number (that means the number of the page in the PDF, not necessarily the actual printed page number). Only submit new files
for those that need correction. If you don't find any problems with your Finance subcase, for instance, don't send us a new Finance file.
No. All ICORE cases are printed on high-quality white paper. Color paper will
not print color images correctly. No. Because of the complexity of ICORE printing, two-sided prints are not
available. The cost of personal copies is listed on our Pricing Guide.
Yes, your personal copies will be printed in color just like the main case
file you turn in. In fact, it's printed from the same file.
Personal copies are paid for on the same transaction as your main case--after
your prints are proofed but before they are bound.
Because we prioritize printing the cases to be turned in before we print
personal copies, we will not start printing personal copies until after ICORE is due. We produce them as quickly as possible, and they should be ready no later than 24hrs after ICORE is due--many are available sooner, as they're created.
Once you're finished, just send an email to icoregold@copysales.com with the
subject line TEAM XXX FTP COMPLETE. We'll reply within 10-15 minutes with a time
to come and view your files.
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Can we submit our files via email?
Yes, but only if
you cannot FTP (see FTP
Instructions.)
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What if I submit my case to Mr. Copy and within minutes find
a mistake and want to resubmit it?
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Can you print the whole case, including sub cases and personal
copies, in color?
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Do we review the case after it is printed but before you bind
it?
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What if my team finds errors in our prints?
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How do we submit our corrected pages for printing?
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Can we print our case on colored paper in color ink?
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Can we print on both sides of the page?
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How much will our personal copies cost?
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Will our personal copies be in color?
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When do we pay for our personal copies?
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When will our personal copies be ready?
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Revised: 11/30/09.